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Generous 30 day right of return with a money-back guarantee
We accept a return of goods within 30 days. We will refund you the money to your credit card.
All deliveries are insured against damage in transit. Therefore we ask you to check the completeness and integrity of the delivered goods on delivery.
If damage to the package is apparent when it is delivered to you, you have the right to refuse the acceptance of the goods. Please ask the carrier for confirmation when you detect any damage.
If you have bought a one year's supply but your prescription changes before all the lenses are used, you have the option to send back the unused and still unopened lens boxes and have them exchanged within the first 6 months.
How can I return goods?
Before you return the goods, please contact our customer service team:
- via e-mail: info@contactsuniverse.co.uk
- via Fax: +49 (0) 7274 7076-76
Please return your goods to the following address:
Lens and More
PO Box 1296
BEDFORD
MK40 2WZ
Who pays the postage for the return?
Incurred costs are refunded according to statutory law. Please contact our customer service team. If you return goods to us, we will bear the postage. We will then check the reason for the return and you will immediately receive a replacement.
You will find further information on our terms and conditions web page.